FAQ

  • What services do you provide via telehealth?

    We provide a range of virtual services, including:

    - Mental health evaluation and medication management

    - Lifestyle, nutrition, and weight management consultations

    - Reproductive health services, including contraception

    - Management of common skin concerns

    - Laboratory test review and guidance for nutrient or vitamin deficiencies

    All services are conducted securely through HIPAA-compliant telehealth platforms.

  • How does cash-pay telehealth work?

    We operate on a self-pay model, which means:

    - You pay directly for services at the time of your appointment.

    - We do not bill insurance, though you may request a receipt to submit to your insurance for potential reimbursement.

    - Pricing is transparent and listed on our services page.

  • How do I schedule a telehealth appointment?

    Appointments can be scheduled online through our booking system or by calling 612-548-4266.

    Once scheduled, you’ll receive a secure link to join your virtual visit.

    Please ensure you have a reliable internet connection, camera, and microphone.

  • What do I need for my telehealth visit?

    To have a successful visit, you will need:

    - A smartphone, tablet, or computer with a camera and microphone

    - A private, quiet space for your appointment

    - Any relevant medical records or medication lists

  • Can I use insurance to pay for services?

    Currently, we are a cash-pay only practice.

    You may choose to submit the receipt to your insurance company for possible out-of-network reimbursement, but coverage is not guaranteed.

  • Is telehealth safe and secure?

    Yes. We use HIPAA-compliant platforms to ensure privacy and security.

    All patient communications, medical records, and billing information are encrypted and securely stored.

  • What is your cancellation or no-show policy?

    Appointments must be canceled or rescheduled at least 24 hours in advance.

    Late cancellations or missed appointments may be subject to a cancellation fee as outlined on our policies page.

  • How do I pay for telehealth services?

    Payments are collected at the time of service via credit/debit card or other electronic payment methods.

    We provide itemized receipts for your records.

  • Can I get prescriptions through telehealth?

    Yes, if clinically appropriate, we can prescribe medications during your telehealth visit.

    Prescriptions are sent electronically to your chosen pharmacy.

    Certain medications may require an in-person evaluation per Minnesota or federal regulations.

  • Are there any limitations to telehealth?

    Telehealth is safe and effective for many conditions, but:

    Some physical exams or procedures require in-person visits.

    Emergency situations (e.g., severe chest pain, stroke symptoms, suicidal thoughts) should always be directed to 911 or your nearest emergency department.

  • How do I access my medical records?

    You may request copies of your records at any time.

    Records can be securely sent electronically or via mail.

  • Do you offer follow-up or ongoing care?

    Yes, we provide follow-up visits and ongoing care plans via telehealth.

    Frequency of follow-ups is tailored to your individual needs and clinical recommendations.

  • What if I have technical difficulties during my appointment?

    Our support team is available to assist if you have trouble connecting.

    Please ensure your software and device are updated and you have a stable internet connection before your appointment.

  • Are your services appropriate for children or adolescents?

    We may provide services for minors with parental consent as required by Minnesota law.

    Certain services (e.g., contraception or mental health medication management) have age-specific regulations.

  • How can I contact the practice?

    You can reach us via:

    Phone: 612-548-4266

    Email: vncadmin@virtualncmn.com

    Secure telehealth portal message